Privacy Policy

Who We Are

Evergreen Medical Products Ltd. ("Evergreen," "we," "us") is an independently owned Canadian distributor of medical devices, based in British Columbia. We supply pressure surfaces, positioning products, and related equipment to long-term care facilities, healthcare professionals, and home medical equipment (HME) dealers across Canada.

This policy explains how we collect, use, share, and protect personal information through our website, evergreenmedicalproducts.com (the "Site"). We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (BC PIPA).

The Site does not sell products directly or process payments. Its purpose is to provide product information and clinical education resources intended for healthcare professionals, and to connect you with our team and our authorized dealer partners. Content on the Site is informational only — it is not medical advice. See our Terms of Use for more on Site content.

What Personal Information We Collect

Information you give us through our forms. The Site offers four inquiry forms: Request a Quote, Book a Demo, Contact, and Request an In-Service. Depending on which form you use, we collect: full name, email address, facility or organization name, province, products or topics of interest, and your message or notes. The quote and demo forms also ask for title or professional role, facility type, preferred timing, and (optionally) a phone number. We do not ask for clinical, resident or patient information through any of these forms, and ask that you do not include it.

Campaign and referral information. When you arrive from a campaign link, advertisement or another website, your browser stores the campaign tags in that link (UTM parameters), the page you first landed on, and the referring website for the duration of your visit. On its own this information does not identify you, and if you leave without contacting us it is cleared when you close the tab. If you submit an in-service request, it is sent and stored together with your enquiry — so from that point it is associated with you and retained for as long as we keep the enquiry. We use it only to understand which campaigns and pages lead people to contact us.

Newsletter signup. If you subscribe to our newsletter, we collect your email address. Subscriptions are processed through our email marketing provider.

Technical information. Like most websites, the Site automatically collects limited technical data such as IP address, browser type, device type, and pages visited, through our hosting provider's server logs and analytics tools (see Cookies and Analytics below).

One exception applies to product complaints and incident reports: if you report a concern about the safety or performance of a device we distribute, we may need to collect and retain limited related information — which can include limited health information — to meet our complaint-handling, investigation, and reporting obligations under the Medical Devices Regulations made under Canada's Food and Drugs Act. That information is used only for those purposes and handled under our complaint-handling and recall procedures.

Why We Collect It

We collect and use personal information to:

• Respond to your inquiries — quotes, demo bookings, general questions, and clinical education requests.
• Connect you with the right dealer — quote and demo requests may be routed to the authorized Evergreen dealer partner best positioned to serve your region (see next section).
• Provide clinical education for healthcare professionals — schedule in-services and webinars, and share professional educational resources you request.
• Send our newsletter — with your consent (see the Newsletter section).
• Operate and improve the Site — using technical data and records of how visitors use our pages (see Cookies and Analytics).

We collect personal information with your knowledge and consent, and we limit collection to what is reasonably needed for these purposes.

Who We Share It With

Authorized dealer partners. Evergreen products are sold primarily through authorized regional dealers. When you submit a Request a Quote or Book a Demo form, Evergreen may respond directly or share your contact information and request details with the authorized Evergreen dealer serving your region so that they can respond to and fulfil your enquiry. This is disclosed when you submit the form. Dealer partners may use the information only to respond to your enquiry and provide related service.

Service providers. We use third-party service providers to host and operate the Site, deliver form submissions and email communications, measure Site usage, maintain business records, and support customer relationship management. These providers may process personal information in supporting those functions. Some information may be processed or stored outside Canada, where it may be subject to the laws and lawful-access requirements of another jurisdiction. Evergreen remains responsible for personal information under its control and uses appropriate contractual or other safeguards.

Legal requirements. We may disclose personal information where required or permitted by law, including to comply with a court order, legal obligation, or lawful request from a regulator or other authority.

We do not sell personal information. We do not sell, rent, or trade personal information.

Processing Outside Canada

Some of our service providers store and process personal information in the United States or other jurisdictions outside Canada. While there, it is subject to the laws of those countries, which may permit access by local authorities. We select reputable providers with strong privacy and security practices, and Evergreen remains accountable for personal information under its control. If you have questions about this, our Privacy Officer is happy to help (details below).

Newsletter: Consent and Unsubscribing

You can unsubscribe from our newsletter at any time. In line with Canada's Anti-Spam Legislation (CASL):

• We send commercial electronic messages only where we have your express consent (for example, newsletter signup) or implied consent under CASL, such as an existing business relationship with your organization.
• Every email identifies Evergreen Medical Products as the sender and includes our contact information and mailing address.
• Every email contains a functioning unsubscribe link. Unsubscribes take effect promptly — at most within 10 business days, as CASL requires.

You can also unsubscribe anytime by emailing contact@evergreenmedicalproducts.com. If you unsubscribe, we keep your email address on a suppression list so we don't email you again.

How Long We Keep Personal Information

We keep personal information only as long as reasonably needed for the purpose it was collected for — typically the duration of your inquiry or business relationship. After that, we keep it only as long as legal and regulatory obligations require — including distribution and complaint-handling records we must retain as a licensed medical device establishment under the Medical Devices Regulations made under Canada's Food and Drugs Act. When personal information is no longer needed, we securely delete or anonymize it.

How We Protect It

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. That includes access controls limiting who on our team can view inquiry data, and reputable service providers that encrypt data in transit. We work to protect personal information against loss, theft, and unauthorized access, use, or disclosure — though no method of transmission or storage is completely secure.

Your Rights

Under PIPEDA and BC PIPA, you have the right to:

• Access the personal information we hold about you.
• Correct personal information that is inaccurate or incomplete.
• Withdraw consent to our use of your personal information, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may no longer be able to help with your request — we'll tell you what the impact would be at the time.
• Ask questions or make a complaint about our privacy practices.

To exercise any of these rights, contact our Privacy Officer (details below). We will respond within 30 days, as required by law, or notify you if we need a permitted extension. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

Cookies and Analytics

The Site uses Google Analytics 4 to understand how visitors use the Site — pages visited, approximate region, and actions such as submitting an inquiry form or subscribing to the newsletter. Google Analytics sets cookies to distinguish visitors; the data we receive is aggregated and is not used for advertising. You can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout, or by using your browser's cookie controls. Our hosting provider also records limited technical logs used only to operate and secure the Site.

We also use Microsoft Clarity, which records how visitors interact with our pages (such as clicks and scrolling) so we can improve them. Anything you type into our forms is masked before it leaves your browser. Clarity uses cookies and is subject to the Microsoft Privacy Statement. You can opt out with Global Privacy Control, at optout.aboutads.info, or with your browser's cookie controls.

Children

Although some of our products are designed for pediatric use, the Site is intended for healthcare professionals, facility staff, and business partners. It is not directed at children, and inquiries about pediatric products should be submitted by the treating clinician, facility, or an adult caregiver. We do not knowingly collect personal information from anyone under 19 (the age of majority in British Columbia).

Changes to This Policy

We may update this policy from time to time as our practices or legal requirements change. The "Last updated" date at the top of this page shows the current version. Material changes will be posted on this page.

Contact

Questions, access or correction requests, and privacy complaints can be directed to our Privacy Officer:

Privacy Officer, Evergreen Medical Products Ltd. · British Columbia, Canada · Email: contact@evergreenmedicalproducts.com

This policy is provided under, and our privacy practices are governed by, PIPEDA and British Columbia's Personal Information Protection Act.